POLICIES
We appreciate that you’ve chosen us for your beauty, skincare, and microblading needs. To provide the best service possible to our clients we have implemented the following policies.
Cancellation Policy
We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your aesthetician and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number be given to book appointments so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy
We request that you arrive 10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your aesthetician may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your service so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate Behavior Policy
Skincare and beauty services are for relaxation and therapeutic purposes only. There is absolutely no sexual component to facials or any of our services whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your aesthetician with respect and dignity and you will be treated the same in return.
Covid-19 Policy & Procedures
Until further notice, we have implemented policies and procedures for the safety of our estheticians and community.
If you have any signs of illness, even mild such as a runny nose, we will require you to reschedule.
If you have been around anyone exhibiting signs of illness, even mild, we ask that you reschedule.
We recommend that all clients wear facial masks upon entering. Facial masks can be removed once you are in your esthetician's facial room. If you are not receiving a facial your mask is required during your entire service.
Hand sanitizer will be placed throughout the spa. You are required to use hand sanitizer/wash hands immediately upon arrival.
Clients are not permitted to bring guests or children.
We have allotted ourselves a gap between clients for proper cleaning and disinfection. All clients must show up at their designated appointment time.
We ask that clients do not touch any retail items. Let your esthetician make recommendations and pull the items needed for purchasing.
All retail sales will be final to eliminate risk of contamination.
All visits must be scheduled in advanced.
Extra measures we are taking to better protect our clients:
We are taking extra time between clients to sanitize and disinfect facial rooms, equipment, restrooms and common areas with appropriate medical grade disinfectants.
We will follow and adhere to all State and CDC recommendations for our industry until further notice.